Your next great MSP or MSSP hire, found and managed for you.
Tell us the role you're hiring for, technical, sales, marketing, operations, admin, or anything in between, and we'll find, place, and manage someone already experienced in MSP and MSSP environments.
What role do you need filled?
MSP and MSSP shops we have worked with.
The shops that trusted us with their people: the hires they needed, the teams they were scaling, and the parts of the business that needed a fix.
Operators who live this world.
Escencion is a people partner, not a faceless vendor. It is led by Adam Totounji, who has run his own MSP and MSSP (Cynexlink) in Southern California for 10 years, building a strong network of talent as he personally found, vetted, placed, and managed every one of these roles. He is backed by an operations leader who builds and runs teams, and that network and hands-on experience now goes to work for your shop.
FounderAdam Totounji
Operator, Cynexlink MSP & MSSP
A decade running his own MSP and MSSP (cynexlink.com), Adam hires the exact roles he now staffs for other owners. He has built winning teams across engineering, security, sales, marketing, operations, and client service, so he knows what good looks like at every seat. If he would not put someone on his own team, you never get their name.
View LinkedIn →
OperationsMargret De Bruyn
Escencion
Margret runs delivery and management with an operations background built around businesses in the $100M range. Once a hire is in, she makes sure the engagement runs like a real process, from onboarding through performance, so the people we place actually perform and stick.
View LinkedIn →You came for a hire. You get a fix.
Most owners reach out with a specific seat in mind: an engineer, an operations director, a salesperson, a setter, a marketing lead. Some need to replace someone who is not working out. Some just know a part of the shop is breaking and are not sure who to hire. And some already have a team in place that needs someone to come in and lead it. Any of these is the right place to start.
The roles we fill and manage for your shop.
Eight areas we staff and manage for MSP and MSSP owners. Come with the exact role you're hiring for, or just the area that's hurting. Not sure who you need? That's the most common way owners start.
Help Desk
- L1, L2 & L3 support engineers
- Service desk technicians
- Dispatchers & coordinators
- Help desk team leads
Engineering
- Network & systems engineers
- Cloud & infrastructure engineers
- DevOps & automation engineers
- NOC technicians & sysadmins
Cybersecurity
- SOC analysts (tier 1 to 3)
- Threat hunters & incident responders
- Penetration testers & ethical hackers
- Security engineers, vCISO & GRC
Operations
- Operations directors
- COO & fractional COO
- Service delivery managers
- Project & process managers
Sales
- Salespeople & account executives
- Appointment setters & SDRs
- Sales engineers
- Sales leaders & directors
Marketing
- Marketing managers
- Directors of marketing
- Demand gen & content
- Or we run marketing for you
Client Management
- Account managers
- Client success managers
- vCIO & client-facing leads
- Service & practice managers
Admin & Finance
- Bookkeepers & accountants
- Billing & accounts receivable
- Payroll & tax prep support
- Administrative & executive assistants
If this is running through your head.
From "I need help" to the right fix.
A lot of owners do not walk in with a job title. They walk in knowing one area is breaking. We start there and shape the rest with you.
Get Started
Fill out the form and grab a time. We have a straight, no-pressure conversation about where your shop is feeling the strain and what is actually slowing you down.
Find the Gap
Sometimes you know the exact role. Sometimes you just know that help desk, engineering, operations, sales, marketing, or client management needs help. We diagnose the real gap together.
Shape the Hire
We turn that gap into a clear role: full-time or fractional, the level, the comp band, and what good looks like in your shop. If you did not know what you needed, now you do.
Source & Place
We go find them, including the strong people who are not actively looking. Candidates who already speak the MSP and MSSP world, vetted by an operator, ready from day one with no training from zero.
Manage or Run It
You decide the model. Bring the hire in-house with our support, let us manage their performance for you, have us step in to lead a team you already have, or hand us a whole function to run. Every placement carries a replacement guarantee.
Pick how involved we get.
Same focus areas, four ways to solve it. Tell us the role or the problem, and we match the model to what you actually need.
We Place & Train
We hire and place the right person, then get them trained and ramped in your shop so they produce fast. You run them day to day. The classic hire, done by an operator who knows the role cold.
We Place & Manage
We hire the person and manage their performance and output for you, so the seat gets filled without adding anyone to your own management load. Filled, ramped, and held accountable.
We Manage Your Team
You already have the people. We step in as the manager that part of the business is missing, set the standard, direct the work, and hold the team accountable. You add a leader without hiring one.
We Run It For You
You hire no one. For marketing, operations, sales, engineering, or client management, we run the whole component ourselves, the way we run it in our own shop. The problem gets solved without a new head on your team.
Build your team anywhere.
Whether the right person is two towns over or two continents away, we source, place, and handle the path to hire.
Across the United States
On-site, hybrid, and fully remote roles in every market. We know the talent, the comp bands, and what a real MSP and MSSP hire commands in your region, so the offer lands and the person sticks.
Global hiring, handled
Expand your bench abroad without the legal maze. We source internationally and place through vetted Employer of Record partners, so you hire compliantly in new countries without standing up an entity yourself.
Not a recruiter. A people partner.
The reasons MSP and MSSP owners hand us the people side of the shop, across every department.
One Vertical, Done Deeply
We only serve MSP, MSSP, and cybersecurity firms. No generalist distraction, no learning your world on your dime.
Operator-Led Judgment
Run by an active MSP and MSSP owner who hires these roles daily. We know the difference between an L2 and an L3, and we screen for it before you do.
Full-Time or Fractional
Need someone forty hours a week or a few days a month? We place either way, and manage them too if that is what you want.
We Manage, Not Just Place
We can own performance for the people you already have or the ones we bring in, or run an entire function, so you are not adding to your own plate.
Ready Day One
Candidates who already speak the language, so you scale without burning your team out or training from zero.
Replacement Guarantee
If a placement does not work out inside the agreed window, we re-run the search. Our skin stays in the game.
What operators say about working with us.
The MSP and MSSP owners we have placed people for, managed teams for, and run whole functions inside.
The details.
Yes, and on purpose. We staff MSP, MSSP, and cybersecurity firms exclusively. That focus is the whole point. We know the roles, the levels, the comp bands, and what separates a strong hire from a costly one, because it is the only world we work in.
That is completely normal. A lot of owners only know which area is hurting, like ops, sales, marketing, engineering, client service, people, or fulfillment. On the call we diagnose the real gap with you and shape the hire that fixes it. You do not need a job description to get started.
Both. Whether you need someone full-time or a fractional role a few days a month, we source and place either way, and we can manage them for you on top of that.
Your choice. We place and you manage, we place and we manage their performance for you, we step in to lead a team you already have, or we run the whole function as a team behind you. We can also handle some components of the business directly when that is the better fit, because we run these functions in our own shop.
Yes, that is a big part of what we do. New hires are one piece. We also manage the performance of the people already on your team, tighten how a department actually runs, and fix the people systems and customer service that connect everything. The people side of the shop, current and new.
Yes. We place domestically across the United States and internationally through vetted Employer of Record partners, so you can build a team anywhere and hire compliantly in new countries without standing up your own entity.
A generalist recruiter keyword-matches a resume and forwards it, then disappears the moment the offer is signed. We are run by an active MSP and MSSP operator, we work the whole people side (new hires, your current team, and how the departments connect), and we can stay on to manage performance after the placement.
It depends on the role, the level, and the model you pick (place, place and manage, manage your existing team, or run the function). Every placement carries a replacement guarantee. We walk you through the exact structure on the call once we know what you actually need.
Let's solve it.
Tell us the role you need filled, the person you need to replace, the team that needs a leader, or the problem you cannot crack. We place the person, manage them, lead the team you have, or run that whole part of the business for you. A short call is all it takes to start.